All Aivituvin orders enjoy free shipping and pls check below our shipping terms:

* We ship from over 9 warehouses across the US.

*Standard Shipping: Ships in 1 to 2 working days. Delivered in 3-5 working days by FedEx.

* Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.

* Working days are: Monday to Friday (and don't include public holidays or weekends).

* Orders not shipped on weekends or holidays. Some delivery delays can occasionally occur.

Sometimes couriers will do a split delivery. If the remainder of your order is not delivered the following working day, please email us at service@aivituvin.com with what is missing, and we will follow up with the couriers to ensure everything to you as soon as possible. 

Aivituvin Pet provides free standard shipping on all orders! Learn more about our shipping policy here.

We endeavor to deliver to every address in American. However, it is not available on some areas that are remote or difficult to access ( like Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau, Federated States of Micronesia, Marshall Islands. (There is no delivery service for the places listed above ).We also do not ship to FPO, APO, or PO Boxes.

For now, we only use standard shipping for all orders because the package are large and heavy. If you need the product urgently,pls contact our service team at service@aivituvin.com to put your order in high priority.

No – we can organize an authority to leave the delivery, so you don’t need to be home, and the courier will leave it in a safe place. If you would, however, prefer to be a sign only, we can

You will receive a shipment confirmation email with Tracking # once your order is shipped out. You can track the package status via the courier website. Or please feel free to email us at service@aivituvin.com.

It's ok! Sometimes couriers will do a split delivery. If the remainder of your order is not delivered the following working day, please email us at service@aivituvin.com with what is missing,

At this time, we can only deliver products to American postal address.

More details about return pls check :https://aivituvin.com/pages/return

It was super easy to put together. We recommend 2 people and 45 minutes. And you just need to prepare a hand screwdriver or cordless drill.

All of our cages will come flat packed – It came with a sufficient pictorial manual. Screws were in marked plastic bags. Panels are stamped and come ready to be screwed together. Many have dowel rods that fit nicely into pre-drilled holes(pre-drilling will prevent any cracks and preserve sturdiness while keeping wood intact).

If you ever have some problems with assembling, please email us at service@aivituvin.com.

All Aivituvin products are made in China, who have over 21 years of experience making wooden pet houses, and passes Walmart Audit. We have a 1,000,000 sq. ft factory with an advanced machine, experienced workers, and producing over 2000 pieces of products daily. Besides, Aivituvin is one of the leading brands in the wooden pet house industry.